Refund policy
Return and Refund Policy
Last Updated: October 2025
At Mahovastore, your satisfaction is important to us. We stand behind the quality of our products and aim to provide a smooth shopping experience. If for any reason you are not satisfied with your purchase, you may request a return or refund under the conditions below.
Return Eligibility
You may request a return within 30 days from the date you received your order.
To be eligible for a return:
The product must be new, unused, and in its original packaging
All original accessories, tags, or inserts must be included
Proof of purchase must be provided (order confirmation or receipt)
Returns must be authorized before shipping
Items sent back without prior approval will not be accepted.
How to Initiate a Return
To begin a return request, contact us
After your request is reviewed and approved, you will receive:
A return shipping address
A download and print return label at no cost
Please ensure that your return package is securely packed to avoid damage during transit.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us immediately Please include:
Order number
Clear photos of the product
We will arrange a replacement or refund after inspection.
Exchanges
We accept exchanges.
If you would like to exchange an item for a different size, color, or variant, contact us within 30 days of delivery.
Once the return is approved and received, you may order the replacement item.
Refunds
After we receive and inspect your returned item, we will notify you by email of approval or rejection.
If approved:
Your refund will be issued to the original payment method within 7 days
Your financial institution may require additional time to complete the posting of the refund.
If more than 15 business days have passed since approval and you have not received your refund, please contact us.
Non-Returnable Items
The following items cannot be returned for hygiene or safety reasons:
Perishable goods such as flowers, food, and plants
Personal care or hygiene items
Custom or personalized orders
Hazardous materials or flammable liquids
Gift cards
Items marked as Final Sale
If unsure whether your item is return eligible, contact us before placing an order.
Restocking Fee
There is no restocking fee for approved returns.
European Union Customers
Orders shipped to European Union countries qualify for a 14-day withdrawal period, meaning you may cancel or return your order within 14 days of receiving it without providing a reason.
Returned products must be unused, in original packaging, and accompanied by proof of purchase.
Return Shipping Cost
There is no cost for the return shipping label provided
Customer Support
For questions or assistance, contact us: We are here to assist you and ensure that your experience with Mahovastore remains smooth, fair, and trustworthy.